Support for your Department Of Health Enduro+ (Green)
Green Department of Health (5yr warranty)
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreNetwork Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...
Read morePrint Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...
Read moreCleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreEnduro family Quick Start Guide
This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support-staging.magicard.com/solution/enduro3...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read morePrint a test image on an Enduro or Rio Pro
To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card
Read moreSet a Static IP Address on a Rio Pro or Enduro3E Model
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read moreDuplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read moreSensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read moreCleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint a test image on an Enduro or Rio Pro
To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreSet a Static IP Address on a Rio Pro or Enduro3E Model
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read morePrint Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...
Read moreDuplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read morePrint Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreSensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read moreCleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreEnduro family Quick Start Guide
This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support-staging.magicard.com/solution/enduro3...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read moreNetwork Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read morePrint Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreSensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read morePrint Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreSupport for Department of Health (Green) Printers
Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...
Read moreGlobal support centres
UK
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
148 E. Stiegel St
Manheim, 17545
United States
Middle East
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates